Privacy Policy

Effective Date: May 6, 2026

Torres Deck and Fence LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, protect, and manage your information when you visit our website, request a quote, communicate with us, or use our services.

By using our website or submitting your information, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

When you contact us, request an estimate, or schedule services, we may collect:

  • Name

  • Email address

  • Phone number

  • Property address

  • Project details

  • Photos or documents related to your project

  • Payment information (when applicable)

Automatically Collected Information

When visiting our website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages visited

  • Referral source

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Provide estimates and consultations

  • Schedule appointments and project timelines

  • Communicate project updates

  • Respond to customer questions and support requests

  • Process payments

  • Improve our website and services

  • Send promotions, offers, and marketing communications (only when consent is provided)

  • Maintain business records

  • Meet legal and compliance obligations

3. SMS Communications

By providing your mobile phone number and opting in, you consent to receive text messages from Torres Deck and Fence LLC regarding your inquiries, estimates, project updates, appointment scheduling, customer support, and promotional offers.

These messages may include:

  • Appointment confirmations

  • Scheduling updates

  • Project notifications

  • Estimate follow-ups

  • Customer support responses

  • Promotions and special offers

Message frequency may vary.

Message and data rates may apply.

Reply STOP to unsubscribe at any time.

Reply HELP for assistance.

We use SMS communications solely for customer service, project communication, and marketing communications when consent has been provided.

SMS consent, phone numbers, and messaging data are not shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

4. Information Use and Sharing

We value your privacy and your trust.

We collect and use personal information to:

  • Provide estimates and project services

  • Schedule and manage appointments

  • Communicate project updates

  • Respond to customer inquiries

  • Process payments

  • Improve our services and customer experience

  • Send marketing communications (with consent)

We do not transfer, share, sell, or disclose consumer personal information to any external organization for marketing purposes.

Consumer information may only be shared when necessary to fulfill requested services, such as payment processing or operational support, and only with service providers contractually obligated to safeguard that information and use it solely for essential service fulfillment.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience and analyze website traffic.

Cookies may help us:

  • Understand visitor behavior

  • Improve website functionality

  • Measure marketing effectiveness

You may disable cookies through your browser settings.

6. Data Protection and Security

We take data security seriously.

We maintain administrative, technical, and contractual safeguards designed to prevent unauthorized access, use, or disclosure of your personal information.

These safeguards include secure systems, restricted access controls, internal operational procedures, and contractual obligations with service providers to protect consumer data.

While we work to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information (subject to legal and business obligations)

  • Opt out of marketing communications

To exercise these rights, contact us directly.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

11. Contact Us

For questions about this Privacy Policy, your personal information, or SMS communications, please contact Torres Deck and Fence LLC:

Email: hello@torresdeckandfence.com
Phone: 984-464-4668
Contact Page: www.torresdeckandfence.com/contact
Website: www.torresdeckandfence.com